Virtual Telephone System Call Management Features
A virtual phone system offers some great call management features that give your existing phone service a feature boost. You can harness these features to run a more efficient company, or to better handle customer calls. If you dont use a virtual small business phone service, you should consider exploring one to see how it can improve your present telephone service.
Below are 5 call management features of a virtual phone system:
1. Auto attendant - Incoming calls are automatically answered via a virtual auto attendant, or virtual receptionist. Callers choose their destination and the attendant handles the routing of the call to ensure it arrives at the proper destination.
2. Screen inbound calls - The ability to decide to take an inbound call is a feature of many virtual small business phone systems. Once you see who the caller is, you either decide to take the call, or send them directly to voice mail.
3. Rules for handing calls - With a virtual phone service, you can define how calls should be handled, or routed, based on a set of rules. You can have different rules for different times of the day, for different days of the week, and based on where the call is coming from.
4. Call queues - You can have the ability to put incoming calls on hold and answer them in the order that they were received. If you have a high volume of customer calls, or operate a call center, this is a very useful feature.
5. Forward calls - If you find it necessary to forward incoming calls to a phone other than the normal extension, you can do it with ease. This let you go on vacation, or on a business trip, and still receive your business phone calls. Or, you can send calls to an alternate number if they are received when your business is closed.
A virtual telephone system offers some very advanced call management tools, enabling you to effectively handle calls. If you are tired of the lack of features your basic phone service offers you, consider upgrading to a virtual service to give you the features that all business owners need. The price is very affordable and the transformation of your phone service is something you wont believe.
Below are 5 call management features of a virtual phone system:
1. Auto attendant - Incoming calls are automatically answered via a virtual auto attendant, or virtual receptionist. Callers choose their destination and the attendant handles the routing of the call to ensure it arrives at the proper destination.
2. Screen inbound calls - The ability to decide to take an inbound call is a feature of many virtual small business phone systems. Once you see who the caller is, you either decide to take the call, or send them directly to voice mail.
3. Rules for handing calls - With a virtual phone service, you can define how calls should be handled, or routed, based on a set of rules. You can have different rules for different times of the day, for different days of the week, and based on where the call is coming from.
4. Call queues - You can have the ability to put incoming calls on hold and answer them in the order that they were received. If you have a high volume of customer calls, or operate a call center, this is a very useful feature.
5. Forward calls - If you find it necessary to forward incoming calls to a phone other than the normal extension, you can do it with ease. This let you go on vacation, or on a business trip, and still receive your business phone calls. Or, you can send calls to an alternate number if they are received when your business is closed.
A virtual telephone system offers some very advanced call management tools, enabling you to effectively handle calls. If you are tired of the lack of features your basic phone service offers you, consider upgrading to a virtual service to give you the features that all business owners need. The price is very affordable and the transformation of your phone service is something you wont believe.
About the Author:
Author Caressa Waechter exclusively uses a PBX phone system for call management. Begin using a SOHO PBX phone service to give yourself advanced call management features.
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